Here are some of our frequently asked questions We Receive.
Q: What’s Included with My Website?
A: Every website I design includes Mobile and Tablet Friendly Design, Custom Graphics, Stock Photos and Photo Editing, Social Sharing Buttons, Optional Slideshows / Galleries, Click-to-Call Phone Numbers, Brand Continuity, Contact Forms, Foundational SEO, and Basic Website Training if your site is a content management system.
All these features serve multiple purposes: attract and inform new and returning clients, create opportunities for your business, promote and market your organization’s services, gain insight through data collected during visitor interactions, and have complete control over your website.
Q: Do You Provide Hosting?
A: I provide hosting and manager WordPress hosting services through a third-party provider at the best price available. Website hosting with Chris Camp Designs includes site file maintenance, backups, and for new sites, a Wildcard SSL Certificate. If you require a larger hosting account for tons of data or a domain name owned by someone else, your pricing will be adjusted to cover those additional costs.
Q: How Long Does It Take to Create a website?
A: Depending on the number of pages, and the functionality required, normally ten business days for the first review for a 6–10-page site. Online Stores take a bit longer, especially if there is not a product list or products images available.
The length of time it takes to create a fully functional website is based on the custom design work and available content from the client. Revisions and edits extend how long the site will take to launch.
Q: Can I See My Website Before It’s Live?
A: Absolutely! While I build your website, depending on the project, I will stage the site development so it won’t be live to the public, or provide you with a username and password so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn’t quite what you had in mind. Once your site is ready and you have provided your approval, we make it live!
Q: Can I Integrate Existing Apps & Services I Have into My New Site?
A: Yes, you can. If you need to synchronize an app or service you are currently using, I can add it to your site. For larger projects including integrating management systems that are only accessed with network info, API will be needed to make it all connect.
Q: When Is Payment Required for Your Web Site Design Services?
A: For all orders, the total cost must be provided prior to beginning work. For larger projects, the payment is divided into three segments. The initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.
Q: Can I Update the Website Myself?
A: You sure can! I provide training with every CMS website so you or your staff can log into your site and make the changes you need. Training takes 2 hours. Online stores can take anywhere from 6-10 hours of training combined.
Q: Do You Offer Web Site Support?
A: Yes, I do. If you notice your website is down or something looks odd with the sites front-end display, email or call me and I’ll fix it for you. If you will be billed for the time, the amount will be discussed before I begin.
Q: How do I start an order after I contact you?
A: To begin a graphic art order, you will receive an estimate via email or over the When the order is approved, I will send you an invoice. When I receive payment for the order, I will email you artwork samples for you to review. After the artwork is approved, production will begin, and your order will be delivered to you when completed. You will also receive all the files associated with the artwork.
South Eastern PA: 100% of the order must be paid to begin.
Shipping Orders: 100% of the order must be paid to begin. Pricing will include the cost of shipping to you. When completed, you order will be shipped to you designated location.
Q: What file types will I receive?
A: You will receive JPG, PNG, PDF, AI, EPS, and InDesign files of your project when it is completed. The PDF, AI, and EPS files contain vector graphics which are usable at any size. JPG and PNG files are normally at a set size and can only be reduced and not enlarged.
Q: When Is Payment Required for Graphic Design Services?
A: For all orders, the total cost will be provided prior to beginning work. For larger projects, the payment is divided into three segments. The initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point of the project, with the final third due upon completion of the project.
Q: What’s the turnaround time on orders?
A: The period for graphic artwork varies from project to project. Normal delivery time for the first draft of a project is 72 hours – 96 hours. Vectorizing a logo or a graphic is normally available within 24 hours.
Q: How do I start an order after I contact you?
A: To begin a screen-printing and embroidery order, you will receive an estimate from me via email or over the phone and when the order is approved, I will send you an invoice. When I receive payment for the order, I will email you artwork samples for you to review. For embroidered goods, I will come and show you the sample from the embroiderer and ship it to you for review. After the artwork is approved, production will begin, and your order will be delivered to you when completed.
South Eastern PA: 100% of the order must be paid to begin. Local delivery is free.
Shipping Orders: 100% of the order must be paid to begin. Pricing will include the cost of shipping to you. When completed, you order will be shipped to you designated location.
Q: What is the order minimum?
A: There is no minimum on print or embroidery orders. Anything below 12 will receive additional charges for embroidery. Screen printing orders less than 12 pieces will be treated with a digital, direct to print process for orders less to save time and money on labor. For heat pressed goods receiving fashion film or vinyl, there is no order minimum.
Q: What is the best price I can get on printed or embroidered goods?
A: Best practice for getting the lowest price for screen printing and embroidered goods is to keep the number of colors low on screen printed goods and use small “left chest” sizes for embroidery. What this does is speeds up production time and leaves less room for errors in printing and stitching. In addition, if you order a lot of the same-colored goods in the same style, using the same artwork on all the goods, the pricing on product is lowered.
Q: I have artwork to send, which is the best file type?
A: Formats I accept: JPEG, JPG, GIF, PSD, and PNG. Best formats are EPS, AI, and PDF
For the best printing quality, upload the largest image size you have. I recommend images of at least 1000 pixels in height and width. If you have a Microsoft Word Document or a PowerPoint Presentation you used to design the art, please save the file as a PDF or a JPG so you do not lose the typeface used in creating the art.
Q: What’s the turnaround time on orders?
A: The time frame for screen printed and embroidered goods is 10-14 business days for production. Depending on where you are located, the time to ship your order will extend that time frame.
Q: Is there a fee for embroidery digitizing?
A: Yes, digitizing a graphic for embroidery does include a fee. The starting price for the embroiderer to digitize your artwork is $20. That price will increase depending on the size, stitch count, and complexity of the artwork you need embroidered.
Q: For screen printing, when is there an art charge?
A: An art charge starting at $50 will be applied to your grand total when the artwork takes more than 30 minutes to produce.
Q: There is something wrong with my order, what happens now?
A: If there is an issue with your order, please contact us. If there is a piece missing from your order, it will be fulfilled and delivered to you. Refunds will only apply to items that were not delivered.
Q: What is the Price of a New Logo?
A: Pricing for logo design is based on the value of the customer. Depending on the number of touchpoints involved with the logo, the price differs from project to project. Please contact me to get a quote.
Q: What’s the difference between a Logo and Branding?
A logo is an identifying mark, whereas branding includes every single touchpoint in which people have with your business. Your logo is a symbol that represents who you are and what you do. With branding, people will get an idea of what your business is about the moment they see your logo and you message or product. Your branding can be commercials, packaging, in-store graphics, hangtags, the design of its website, print ads, social media ads, product photography, product placement on TV, etc… Without a great logo, guidelines for the fonts and graphics to complement your logo and the company’s message or product, your branding will miss it’s mark.
Q: Can I include a Tagline into the Logo?
A: Adding taglines to a logo is not recommended since they make the logo too cumbersome as they take up too much space. But, if that’s what the client wants, that’s what they get.
Q: What Should My Logo Contain Graphics-wise?
A: Understanding your preferences in this aspect is key. There are normally five options for what type of logo that I design. Here they are with examples of each type:
Q: Where Should I Display My Logo?
A: Everywhere you can. Online, use it on your website, digital ad campaigns and on social-media sites where you have company accounts, like Facebook, Twitter, Instagram, and Pinterest. Offline, put your logo on your front door, business card, product packaging, uniform and on company stationery and contracts.
Q: When Should I Rebrand or Get a New Logo?
A: Best practice is to evaluate your logo and branding every four to six years to evaluate how it’s holding up. It’s time to re-brand and get a new logo when you notice the following:
FAQs about my other services will be available soon.
Q: What is Digital Marketing?
A: Digital marketing promotes an organization, business, or brand across digital channels on the internet and in some cases, digital billboards and signage. Digital marketing targets specific online audiences across a variety of devices, demographics, and geographic areas. Digital marketing includes SEO visibility and engagement on social media platforms, email marketing, website design and integrated apps to connect with prospects and customers.
Q: What Does A Digital Marketer Do?
A: A digital marketer is a marketing specialist who understands how to develop and deploy marketing strategies online. They understand connecting with an online audience from the first point of contact through after-sales service and follow-ups.
Q: How Cost-effective Is Digital Marketing?
A: Digital marketing is cost-effective in that you can get your message directly in front of a targeted audience. You can measure your digital marketing efforts and the costs involved easily and mitigate unnecessary spending instead of paying a rate for a circular or a magazine and not knowing or seeing the results. In addition, digital marketing services through Chris Camp Designs include packages that outline all of the services you can get per month at a set price, or a custom campaign depending on the project scope.
Q: How much do digital marketing services cost?
A: Prices for digital marketing services cost depend on the number of services, the service plan you choose, and your time frame when the campaign needs to begin. On average small-to-midsized businesses will invest around $400 to $9,000 per month on professional online marketing services.
Q: What kind of digital marketing services do you offer?
A: The services we offer are as follows:
Q: Would My Business Benefit From Digital Marketing Services?
A: At some point you will need online representation for yourself and your business. Your digital footprint won’t have any impact if you do not successfully market it. Every business would benefit from an ongoing, comprehensive marketing strategy along with support of an marketing expert.
FAQs about my other services will be available soon.
FAQs about my other services will be available soon.
