Refund & Returns Policy

Overview

To be eligible for a return or a return on website design services and digital marketing services, you must contact Chris Camp Designs to inform them about the return / refund. Website Design services are required a deposit of no less than 30% to begin so there is time to request a refund after that deposit has been made. You will receive the deposit back minus 5% of the total for time spent preparing your website and canceling the hosting for the staging / live site. Digital Marketing Services are paid in full before service begins and is only refundable 48 hours after the client has began service, minus 10% of the total spent for time spend preparing and scheduling your advertising. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Gift cards

Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chriscampdesigns.com.

Need help?
Contact us at info@chriscampdesigns.com for questions related to refunds and returns